Privacy Policy

Introduction

Vision11, the flagship brand of Figment Technokart Private Limited, provides online services and allows Users to participate in various Contests hosted on our Platform. By accessing and using the Platform and its features, you agree to be bound by this Privacy Policy (“Policy”).

All capitalized terms used in this Policy, but not otherwise defined, shall have the meanings ascribed to them in our Terms and Conditions.

We value and respect the privacy of our Users and are committed to protecting their personal data. To ensure a secure and enriched digital experience, we provide a wide range of services through our Platform. While many of these services are freely accessible, registration is required to participate in Contests.

We collect information about our Users in two primary ways:

  1. Information voluntarily shared by Users, and
  2. Information automatically tracked when Users navigate the Platform.

By submitting information on the Platform, you consent to its collection, use, disclosure, storage, and transfer as described in this Policy. Continued use of the Platform constitutes acceptance of this Policy.

If you choose not to provide certain personal information, or if you withdraw your consent for its collection or request deletion of your data, you may be unable to access or use some features of the Platform. We reserve the right to withhold or discontinue services in such cases.

As the internet and related technologies evolve, we may update this Privacy Policy from time to time in accordance with applicable laws. Any changes will be notified on this page to keep you informed about what information we collect, how we use it, and under what circumstances it may be disclosed.

Information We Collect and Its Usage

To access certain features and participate in Contests, Users may be required to provide information during registration, such as:

  • Username
  • Email address
  • Date of birth
  • State of residence
  • Government-issued ID (e.g., Aadhaar card, driving license, voter ID)

Additionally, in providing access to the Platform, we may collect technical and device-related data, including:

  • Device identifiers
  • Operating system details
  • Network and connectivity information
  • Location data

With your consent, we may also collect information about installed applications to improve our services and optimize your user experience. For compliance and verification purposes, you may also be required to provide your Permanent Account Number (PAN).

In certain cases, we may collect Sensitive Personal Information (SPI) such as financial data. This includes details like:

  • Payment instrument details (credit/debit card numbers, wallet information, bank account details),
  • Cardholder name, expiry date, and other payment-related credentials (all encrypted).

SPI is collected only to facilitate secure and swift payment processing. Except as described in this Policy or required by law, SPI will not be disclosed to third parties without your express consent. Publicly available data, even if categorized as sensitive, does not fall under this restriction.

We use your personal data to:

  • Provide, operate, and improve our Services,
  • Keep you informed about our offerings, promotions, and updates,
  • Allow our affiliates and group companies to offer you related products and services,
  • Personalize your experience on the Platform,
  • Ensure compliance with legal and regulatory obligations.

Inviting Others to Use the Platform

Users may invite friends or contacts (“Invited Users”) to join Contests through third-party platforms such as WhatsApp, Facebook, Instagram, or by syncing their phonebook.

When you invite someone:

  • We may use the shared details to contact the Invited User and encourage them to register and participate in Contests.
  • The participation of an Invited User is subject to this Privacy Policy and our Terms.
  • You represent that the Invited User has consented to share their information with us, our affiliates, and our group entities.

Disclosure and Sharing of Information

We may share your data in the following circumstances:

  1. With affiliates and group entities
    • To offer you products and services provided by them.
  2. With third-party service providers
    • For analytics, data storage, service improvements, product development, or customer support.
    • Such third parties are contractually obligated to maintain confidentiality and security standards equivalent to ours.
  3. In business transactions
    • If our business or assets are merged, sold, or transferred, user information may be shared as part of the transaction.
  4. With commercial partners
    • For marketing, promotional collaborations, and to enhance user engagement.
  5. For legal or security purposes
    • To comply with applicable laws, government or regulatory requests, authorized legal processes, or court orders.
    • To prevent fraud, protect against imminent threats, and safeguard the integrity and security of our systems.

By continuing to use the Platform, you expressly consent to the collection, use, storage, and sharing of your personal information in the manner described above.

Consent

By using the Platform, you acknowledge that:

  • You have read, understood, and agreed to this Privacy Policy.
  • You consent to the collection, processing, storage, and sharing of your information in accordance with this Policy.
  • You understand that withdrawal of consent may affect your ability to use some or all features of the Platform.

Use of Cookies

To enhance the functionality and user experience on our Platform, we use “cookies” and similar electronic tools. These cookies assign each visitor a unique, random identification number (User ID) to help us understand individual user preferences based on the device used. Unless a User voluntarily provides identifying information (for example, through registration), we cannot determine the User’s identity, even if a cookie is present on the device. Cookies only store information provided by the User and cannot access other data on the device’s hard drive.

Our advertisers may also place cookies on the User’s device if the User interacts with their advertisements; however, we do not control such cookies.

Our web servers automatically collect certain information about Users’ devices when they access the Platform, such as IP addresses (numeric identifiers that help deliver requested web pages). IP addresses do not personally identify Users. This information is used to provide requested web pages, customize Platform content based on user interests, measure traffic, and inform advertisers about the geographic distribution of our visitors.

Links to Other Websites

The Platform may contain links to third-party websites. These sites operate under their own privacy policies, which are beyond our control. When Users leave our Platform, their interactions and any information shared are governed by the privacy policies of the third-party site. If a privacy policy is not readily available, Users should contact the site directly. We disclaim responsibility for the privacy practices and content of third-party websites.

Security Measures

All information collected on our Platform is stored securely in controlled databases protected by firewalls. Access to these servers is password-protected and strictly limited on a need-to-know basis.

Despite these measures, no security system is completely impenetrable. We cannot guarantee absolute security of the information stored or transmitted over the internet. Any content shared in public discussion areas may be visible to anyone with internet access. Users acknowledge that information may be stored or transferred to locations outside India.

Advertising

When providing insights to online advertisers, we typically share aggregated, anonymized data that cannot identify individual Users. This data may include statistics regarding traffic, engagement, and responsiveness to advertisements. Registered Users may receive occasional communications from us regarding content updates or features that could enhance their Platform experience.

Disclaimer Regarding Deceptive Communication

Deceptive emails, websites, blogs, or other communications claiming to be associated with our Platform may circulate online (“Deceptive Communication”). These may include our logos, content, or requests for personal information, login credentials, payments, or unauthorized actions. Such communications are not affiliated with us.

For your protection, do not respond to or act upon any such communications without verifying their authenticity. We are not responsible for any losses or damages resulting from reliance on Deceptive Communication.

Except for verification purposes as outlined in the Terms, neither we nor our employees will contact Users to request sensitive personal information (SPI).

Conditions of Use

We do not warrant that the Platform, servers, or any emails from us are free from viruses. We are not liable for any damages arising from the use of the Platform, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages, loss of data, goodwill, business opportunities, income, profit, property, or third-party claims. Liability in no event shall exceed INR 100.

Data Retention

Your personal data may be retained until:

  1. The purposes described in this Privacy Policy are no longer applicable, and
  2. Retention is no longer required by law, regulation, contractual obligations, or legitimate business purposes.

User Account and Data Deletion

Users may request account deletion by selecting Delete Account. We will respond within one month of receiving your request or any additional information required to process it.

Upon account deletion, access to the Platform, Services, and associated personal data will be permanently removed. Data will be securely deleted from active and backup systems or anonymized as appropriate. Some delays may occur due to system processes.

Applicable Law and Jurisdiction

By using the Platform, Users agree that Indian law governs this Privacy Policy. Any disputes will follow the dispute resolution mechanism outlined in the Terms.

Updating Information

Users must promptly update any changes to personal information. Updates can also be made by logging into your profile page on the Platform.

Contact Information

For questions, concerns, or feedback regarding this Privacy Policy, you may contact us via the Contact Us section on the Platform or by mail at:

Figment Technokart Private Limited

802-803, Luxuria Trade Hub, Dumas Road, Surat - 395007, Gujarat, India